Hills Bros. Return Policy

For items purchased from a grocery store or other online retailer

For Hills Bros. products purchased at a grocery store or other online retailer, please contact the grocery store or online store the item was purchased through. Alternatively, you may call 888.246.2598 with questions or comments.

For items purchased online at  https://hillsbros.com/

Return Eligibility and Requirements:

If, for any reason, you are not completely satisfied with your purchase, please contact our customer support team at [email protected] with your order number and a brief explanation of the reason for the return within 45 days of your order date.  Timely contact is required.

Our customer support team will provide you with further instructions.

We accept returns received by us within 45 days of the order date.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

We reserve the right to refuse returns that do not meet all of these requirements.

The customer is responsible for any return shipping charges, if applicable, unless the wrong product is delivered.

Initiating a Return:

To initiate a return, please contact our customer support team at [email protected] with your order number and a brief explanation of the reason for the return.

Our customer support team will provide you with further instructions.

The customer is responsible for any return shipping charges, if applicable, unless the wrong product is delivered.

Refunds:

Refunds will be processed within 10 days of our receipt of a returned item.

Refunds will be applied to the same payment method used for purchase.

Original shipping fees are non-refundable unless the wrong product is delivered.

Exchanges:

If you received a defective, damaged or incorrect item, we will exchange it for a new one. Please contact our customer support team at [email protected] for assistance.

Please email photos of the incorrect, or damaged product including the exterior / shipping packaging to [email protected]. Please do not throw away any damaged goods until either a shipping provider claims adjuster has been in contact with you (if needed) or you have further instructions from the customer support team.

If your order has been severely damaged in transit, you may refuse delivery and have the package returned to us to file a claim with the carrier and process a replacement order.

For any questions or concerns regarding our shipping, returns, and customer satisfaction guarantee, please contact our customer support team at [email protected].