We respond to email Monday through Friday during business hours.

For purchases on hillsbros.com, our Ecommerce phone line is available weekdays:
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Or, you may leave a message and we will get back to you as soon as possible.

For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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Discover answers to your Hillsbros.com queries at our Help Center. Navigate through a comprehensive resource of FAQs, troubleshooting guides, and customer support to enhance your online shopping experience. Get assistance with orders, returns, account management, and more. Shop with confidence, supported by our dedicated Help Center at Hillsbros.com.

Hills Bros. Help Center

Is there a discount code I can use?

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Discounts

How do I update the shipping method?

How can I cancel my order?

How can I change the delivery address on my order?

I need to change quantities or add other items to my order?

Orders

How can I change the delivery frequency?

How do I update my subscription payment method?

I'm about to run out of coffee, how can I get my order to ship ASAP?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How can I reactivate my subscription?

How can I create a subscription?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Where do I update the shipping address of my subscription?

How can I set a different delivery date?

How can I add a new coffee to my subscription, or adjust its quantities?

How can I skip a shipment?

How do I cancel my subscription?

Where can I adjust the quantities in my subscription?

Subscriptions

Where can I see more information about your Shipping & Returns policy?

My order is past the estimated delivery date, what should I do?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

Do you ship worldwide?

Do I have to pay customs fees?

How long does it take to process my order before it is shipped?

How do I update the shipping method on my order?

Do you offer free shipping? Yes we do!

My order shows as delivered but I have not received it, what should I do?

My order contains a back order item, will it be shipped right away?

Shipping & Delivery

I updated my Hills Bros. Online Account, but I can’t see the changes.

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

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Discounts

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Guarantee & Returns