We respond to email Monday through Friday during business hours.

For purchases on hillsbros.com, our Ecommerce phone line is available 24/7.

For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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Hills Bros.

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<p id="isPasted" style='margin: 0px 0px 1rem; color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, "San Francisco", "Segoe UI", Roboto, "Helvetica Neue", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>Our Shipping &amp; Returns policy can be viewed by clicking the following link: &nbsp;<a href="https://hillsbros.com/pages/shipping-returns" id="isPasted">https://hillsbros.com/pages/shipping-returns</a><p id="isPasted" style='margin-top: 0px; margin-right: 0px; margin-bottom: 1rem; color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, "San Francisco", "Segoe UI", Roboto, "Helvetica Neue", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>If you have any further questions or concerns regarding shipping, please contact us through the online chat found at the bottom of this page.&nbsp;

Where can I see more information about your Shipping & Returns policy?

Shipping & Delivery

Is there a discount code I can use?

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Discounts

How do I update the shipping method?

How can I cancel my order?

How can I change the delivery address on my order?

I need to change quantities or add other items to my order?

Orders

How can I change the delivery frequency?

How do I update my subscription payment method?

I'm about to run out of coffee, how can I get my order to ship ASAP?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How can I reactivate my subscription?

How can I create a subscription?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Where do I update the shipping address of my subscription?

How can I set a different delivery date?

How can I add a new coffee to my subscription, or adjust its quantities?

How can I skip a shipment?

How do I cancel my subscription?

Where can I adjust the quantities in my subscription?

Subscriptions

My order is past the estimated delivery date, what should I do?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

Do you ship worldwide?

Do I have to pay customs fees?

How long does it take to process my order before it is shipped?

How do I update the shipping method on my order?

Do you offer free shipping? Yes we do!

My order shows as delivered but I have not received it, what should I do?

My order contains a back order item, will it be shipped right away?

I updated my Hills Bros. Online Account, but I can’t see the changes.

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

Where can I see more information about your Shipping & Returns policy?Updated 9 months ago