Hills Bros. logo
Hills Bros. logo

All articles

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?Updated 4 months ago

You may have inadvertently selected the Subscribe & Save option on the product page when the initial purchase was made:  

Screenshot indicating selection between one time purchase or subscription on product page of hillsbros.com

In addition, during checkout there is a checkbox acknowledgment, stating that you are agreeing to a subscription that will renew at the price and frequency listed until it is canceled.

Screenshot of checkout subscription acknowledgment on hillsbros.com


An order is shipping or about to ship, how can I cancel this?

Please open a chat and provide your email address and the order number. Provided the parcel is still in our possession we can cancel it and refund. 

How can I prevent future shipments?

  1. Sign in to your account by clicking on the Account link.
  2. Once you have signed in and are on the Account page, click on the Subscriptions link.
  3. On the Manage Your Subscription page, click on the Cancel my subscription button.
  4. The popup menu then asks you to confirm you wish to cancel by clicking on the Cancel it button or keep it by clicking on the Wait, I changed my mind! button.

 

Screenshot of homepage with account button on hillsbros.com

Screenshot of accounts page on hillsbros.com

Screenshot of subscription management page featuring cancel subscription button on hillsbros.com


Screenshot of cancel subscription confirmation screen on hillsbros.com


Screenshot of subscription status on hillsbros.com


If you have any further questions or concerns about canceling an order, please don't hesitate to contact us through the online chat located at the bottom of this page.

Was this article helpful?
Yes
No