We respond to email Monday through Friday during business hours.

For purchases on hillsbros.com, our Ecommerce phone line is available weekdays:
Monday - Friday 08:00 AM - 05:00 PM EST

Or, you may leave a message and we will get back to you as soon as possible.

For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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Hills Bros.

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Only one discount code may be applied per order.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">However, to help you maximize savings, domestic orders over $49 qualify for free shipping. Savings really starts to add up when combined with a coupon.&#xA0;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Note:&#xA0;If you have multiple coupon codes to utilize, we suggest first using those that will expire, such as a promotional event or a birthday coupon.<p id="isPasted" style="margin-top: 0px; margin-right: 0px; margin-bottom: 1rem; color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, &quot;San Francisco&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have any further questions or concerns regarding applying coupons, please call us at 844-365-2739 or contact us through the online chat found at the bottom of this page.&#xA0;

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Only one discount code may be applied per order.&nbsp;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">However, to help you maximize savings, domestic orders over $49 qualify for free shipping. Savings really starts to add up when combined with a coupon.&nbsp;<p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Note:&nbsp;If you have multiple coupon codes to utilize, we suggest first using those that will expire, such as a promotional event or a birthday coupon.<p id="isPasted" style='margin-top: 0px; margin-right: 0px; margin-bottom: 1rem; color: rgb(31, 33, 36); font-family: -apple-system, BlinkMacSystemFont, "San Francisco", "Segoe UI", Roboto, "Helvetica Neue", sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>If you have any further questions or concerns regarding applying coupons, please call us at 844-365-2739 or contact us through the online chat found at the bottom of this page.&nbsp;

I'm not able to use multiple discounts, what can I do?

Discounts

Is there a discount code I can use?

Where do I apply a coupon code?

How do I update the shipping method?

How can I cancel my order?

How can I change the delivery address on my order?

I need to change quantities or add other items to my order?

Orders

How can I change the delivery frequency?

How do I update my subscription payment method?

I'm about to run out of coffee, how can I get my order to ship ASAP?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How can I reactivate my subscription?

How can I create a subscription?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Where do I update the shipping address of my subscription?

How can I set a different delivery date?

How can I add a new coffee to my subscription, or adjust its quantities?

How can I skip a shipment?

How do I cancel my subscription?

Where can I adjust the quantities in my subscription?

Subscriptions

Where can I see more information about your Shipping & Returns policy?

My order is past the estimated delivery date, what should I do?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

Do you ship worldwide?

Do I have to pay customs fees?

How long does it take to process my order before it is shipped?

How do I update the shipping method on my order?

Do you offer free shipping? Yes we do!

My order shows as delivered but I have not received it, what should I do?

My order contains a back order item, will it be shipped right away?

Shipping & Delivery

I updated my Hills Bros. Online Account, but I can’t see the changes.

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

I'm not able to use multiple discounts, what can I do?Updated 3 months ago