We respond to email Monday through Friday during business hours.

For purchases on hillsbros.com, our Ecommerce phone line is available weekdays:
Monday - Friday 08:00 AM - 05:00 PM EST

Or, you may leave a message and we will get back to you as soon as possible.

For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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Hills Bros.

If you have tried to reset the password but are seeing a message that says &apos;No account found with that email&apos; or a similar message, please contact us through the online chat located at the bottom of this page, so we may send you a unique password reset that will grant you access to your account. Please provide us with your name, address, and email address. If any of this information has changed, please provide us with the old and current information.

If you have tried to reset the password but are seeing a message that says &#39;No account found with that email&#39; or a similar message, please contact us through the online chat located at the bottom of this page, so we may send you a unique password reset that will grant you access to your account. Please provide us with your name, address, and email address. If any of this information has changed, please provide us with the old and current information.

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?

Accounts Information

Is there a discount code I can use?

Where do I apply a coupon code?

I'm not able to use multiple discounts, what can I do?

Discounts

How do I update the shipping method?

How can I cancel my order?

How can I change the delivery address on my order?

I need to change quantities or add other items to my order?

Orders

How can I change the delivery frequency?

How do I update my subscription payment method?

I'm about to run out of coffee, how can I get my order to ship ASAP?

Can I add a one time purchase to ship with my subscription order? Yes you can!

How can I reactivate my subscription?

How can I create a subscription?

I meant to make a one time purchase but it appears I signed up for a subscription, what do I do?

Where do I update the shipping address of my subscription?

How can I set a different delivery date?

How can I add a new coffee to my subscription, or adjust its quantities?

How can I skip a shipment?

How do I cancel my subscription?

Where can I adjust the quantities in my subscription?

Subscriptions

Where can I see more information about your Shipping & Returns policy?

My order is past the estimated delivery date, what should I do?

The order was delivered to a PO Box or parcel locker but it is missing, what should I do?

Do you ship worldwide?

Do I have to pay customs fees?

How long does it take to process my order before it is shipped?

How do I update the shipping method on my order?

Do you offer free shipping? Yes we do!

My order shows as delivered but I have not received it, what should I do?

My order contains a back order item, will it be shipped right away?

Shipping & Delivery

I updated my Hills Bros. Online Account, but I can’t see the changes.

What’s an online account & what information is viewable there?

How do I reset my password?

What is Hills Bros.' Guarantee?

What is Hills Bros.' Return Policy?

Guarantee & Returns

Product Issues

I am certain I have an account. However, when logging in it says my email address is not found. What should I do?Updated 3 months ago