Do you ship worldwide?Updated 3 months ago
At this time, we currently ship to addresses within the United States and Canada only.
Shipping to Canada:
Free Shipping is not available to addresses in Canada.
Hills Bros. has contracted with UPS for all shipments to its customers in Canada and all orders will be sent using UPS Standard. UPS can only deliver to a street address. NO PO BOXES. Shipping charges will be paid when you place your order. You will have an opportunity to see the full amount of your purchase including the shipping charges before you confirm and place your order.
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes on goods (e.g. excise tax). A brokerage fee may also be charged to process shipments and present the requisite customs paperwork to Canada Customs on the customer’s behalf. All shipping charges, customs fees, brokerage fees and any other delivery fees associated with delivery of an order are the responsibility of the customer. Please be aware that UPS will request payment of these charges at the time of delivery . You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery. The customer is responsible for any return shipping charges, if applicable, unless the wrong product is delivered.
APO/FPO Boxes:
As a courtesy to our Service Members we do ship to APO/FPO boxes. Please follow the directions outlined below or feel free to contact us at 844-365-2739. You will need to create an account when placing your order, making sure the address under the "Customer Information" section is the same as the address on your credit card billing statement. When prompted for the "Ship to" address, enter EComm (for first name) and Clerk (for last name), 1201 Enterprise Drive, Suffolk, VA 23434. Entering this address informs the shipping clerk the order needs to be shipped through the U.S. Postal Service. In the "comment" section, please provide the recipient's name and APO/FPO address. Customers will be charged the UPS shipping costs as calculated within the shopping cart. Postal rates are actually more and Hills Bros. pays the difference. We appreciate all that our troops do to keep our country safe.
* Duties, taxes, and other fees are determined by the customs agency within the destination country and are the responsibility of the recipient. These fees will be due at the time of delivery and are non-refundable. If the recipient fails to pay applicable duties and taxes, the package will be abandoned and Kauai Coffee will not refund the abandoned order, including shipping charges and fees.
** Delivery time frames on international orders are estimates, not guarantees. Customs clearance can substantially increase the time to delivery.
*** Free shipping is on the sub-total after discounts have been applied.
If you have any further questions regarding international shipping or need assistance placing an international order, please contact us through the online chat found at the bottom of this page.