We respond to email Monday through Friday during business hours.

For purchases on hillsbros.com, our Ecommerce phone line is available weekdays:
Monday - Friday 08:00 AM - 05:00 PM EST

Or, you may leave a message and we will get back to you as soon as possible.

For in-store purchases or product questions/concerns, please contact our Consumer Affairs department.

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Hills Bros.

Discover answers to your Hillsbros.com queries at our Help Center. Navigate through a comprehensive resource of FAQs, troubleshooting guides, and customer support to enhance your online shopping experience. Get assistance with orders, returns, account management, and more. Shop with confidence, supported by our dedicated Help Center at Hillsbros.com.

Hills Bros. Help Center

Where is my order?

When will my order ship, click here.

Need to edit your order, click here.

Need to update the shipping method, click here.

Need to update the delivery address, click here.

Need to update an order

For assistance with applying a coupon code to your order, click here.

I need help applying a discount code

Create a subscription, click here.

Skip shipment or pause, click here.

Adjust frequency, click here.

Change coffee or quantity, click here.

Cancel subscription, click here.

Question about subscriptions

Shipping and delivery questions?

We offer free shipping! Click here for details.

Order processing time, click here.

International ordering, click here. 

Question about custom fees, click here.

For shipping and returns policies, click here.


Shipping and delivery issues?

Update a delivery address, click here.

Change shipping method, click here.

Order is past scheduled delivery date, click here.

Order shows delivered but have not received it, click here.

Have a shipping or delivery related concern

We strive to ship orders within 1-2 business days, but in some cases it may take longer for us to process your order. Rest assured, we will ship your order as soon as possible and thank you for your patience!

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